Community Support

User Guide

Visit docs.photoprism.app/user-guide to learn how to sync, organize, and share your pictures.

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Public Forums

If you need help installing our software at home, you can join us on Reddit or post your question in GitHub Discussions.

Community Chat

Our community chat is open to everyone, so you can connect with other users, get help, and provide help to others.

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Troubleshooting Checklists

Common problems can be quickly diagnosed and solved using the Troubleshooting Checklists in Getting Started.

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Known Issues

Find helpful background information on currently unresolved issues and learn what workarounds are available.

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PhotoPrism+ Membership

Become a sponsor today, support our mission and gain access to the following additional support options:

Private Chat

Join our private chat room on Matrix.org to connect with our team and other sponsors.

Email Support

Eligible sponsors are also welcome to email us for technical support and personalized advice.

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Reporting Bugs

Before reporting a bug, please use our Troubleshooting Checklists to determine the cause of your problem. If you have a general question, need help, it could be a local configuration issue, or a misunderstanding in how the software works:

When reporting a problem, always include the software versions you are using and other information about your environment such as browser, browser plugins, operating system, storage type, memory size, and processor.

We kindly ask you not to report bugs via GitHub Issues unless you are certain to have found a fully reproducible and previously unreported issue that must be fixed directly in the app.

All issue subscribers receive an email notification from GitHub for each new comment, so these should only be used for sharing important information and not for personal discussions or questions.