Step 1: Create a Customer Account
If you don't already have a customer account with us, you can register using the link you have received from us by email. Once this is done, or if you already have an account, we will be happy to assign your licenses to that account.
Our Privacy Policy explains what information we collect and how we use it. Don't hesitate to contact us if you have any questions about this policy, other privacy-related topics, or the registration process.
Step 2: Install PhotoPrism Pro
Make sure you have the latest version of PhotoPrism® Pro installed. If you don't have it installed yet, our Quickstart Guide will show you how to set it up and customize it to your needs in just a few steps.
In case you already have our free Community Edition or PhotoPrism Plus installed, you can follow the Upgrade Guide to get started with PhotoPrism® Pro.
Step 3: Connect Your Account
To connect a new instance to your customer account, log in with the admin user1 that is automatically created during setup (see your configuration files or the app store documentation),2 and then follow these steps:
(1) From the main navigation, open Settings and click the Evaluation / Non-Production Use link in the footer. If you do not see this link, for example on mobile devices, you can manually navigate to /library/upgrade in the browser toolbar.
(2) If you have already received an activation code, enter it and click Activate or click Register to sign up on our website and receive a code to connect your account.
(3) Finally, please restart your instance for the changes to take effect. You should now see the name of your company or organization in the footer of the Settings page instead of Evaluation / Non-Production Use. This means that your instance has been successfully activated for production use. Thank you very much!
Troubleshooting
If you have installed the latest release, our customer portal shows that you have a Pro license assigned to your account, and you still get an error message when you follow the steps above:
(a) Try restarting your instance. We have found that this has solved the problem for many users.
(b) Should a restart not work, it is possible that your instance has problems connecting to the Internet. In this case, you will not be able to activate your instance, retrieve location data, or use the commercial maps: https://www.photoprism.app/pro/kb/firewall
(c) Another possibility is that your instance does not have write permissions to the storage/config folder, or the server time is set incorrectly, causing the key validation to fail.
In case none of this works, or if you see an "error 403" in the debug logs when starting your instance, please don't hesitate to contact us so we can assist you.
PhotoPrism® Documentation
For detailed information on specific product features, services, and related resources, see our Knowledge Base, or read the User Guide for help using the web user interface:
-
If you run your instance in public mode, you cannot connect your customer account, access the user management or change any advanced settings through the user interface, as this requires an authorized admin to be logged in. ↩
-
Our troubleshooting checklists help you quickly diagnose and solve common problems: https://docs.photoprism.app/getting-started/troubleshooting/#cannot-log-in ↩
